FAQ | EIZO CORPORATION

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<Touch Screen (Analog Capacitive Technology)> Cursor position is not correct. /Cursor jumps.

-Keep metals away from the panel surface.

-The spray for preventing static electricity may influence the sensibility of the touch panel. Do not use it on cleaning.

▼ Product Categories：FlexScan FAQ ranking

No.	Question	Category	Date
1	There is a clicking noise coming from the monitor.	FlexScan	January 7, 2022
2	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan	April 6, 2020
3	Is it ok to setup the monitor on painted surface?	FlexScan	January 20, 2015
4	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan	January 5, 2015
5	Does the power ON/OFF operation shorten backlight life?	FlexScan
6	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan
7	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan	February 7, 2023
8	Does "Usage Time" in the ScreenManager menu c…▼ Does "Usage Time" in the ScreenManager menu count the screensaver's running time?	FlexScan
9	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
10	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan	August 21, 2015
11	Is it necessary to install the monitor information file…▼ Is it necessary to install the monitor information file attached to the monitor packages?	FlexScan
12	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan	March 5, 2020
13	Which type of DVI-D cable should I use for square monit…▼ Which type of DVI-D cable should I use for square monitors?	FlexScan
14	Why does the screen become dark after boot-up a PC, whe…▼ Why does the screen become dark after boot-up a PC, when connecting to a Lenovo PC?	FlexScan	December 26, 2014
15	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
16	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	FlexScan
17	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
18	Why does the screen suddenly go blank or not come back …▼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	FlexScan
19	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	FlexScan	December 6, 2022
20	<Touch Screen (Analog Resistive Technology)> Some…▼ <Touch Screen (Analog Resistive Technology)> Some deflection may appear on the surface of touch panel portion.	FlexScan	October 2, 2014

▼ Product Categories：FlexScan Latest updates

No.	Question	Category	Date
1	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan	August 29, 2024
2	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
3	There is a clicking noise coming from the monitor.	FlexScan	January 7, 2022
4	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
5	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	FlexScan	December 6, 2022
6	"Compatibility Mode" turns on by itself.	FlexScan	April 16, 2021
7	How can I switch input signals with hotkeys using Scree…▼ How can I switch input signals with hotkeys using Screen InStyle?	FlexScan	January 23, 2023
8	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
9	What device name is a USB LAN adapter equipped in a mon…▼ What device name is a USB LAN adapter equipped in a monitor recognized in Windows OS or macOS?	FlexScan	June 29, 2020
10	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan	April 6, 2020
11	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan	March 5, 2020
12	How can I change the Advanced Settings of Auto EcoView?	FlexScan	July 10, 2019
13	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	FlexScan	March 10, 2016
14	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan	August 21, 2015
15	Can I use the monitor in environment with corrosive gas…▼ Can I use the monitor in environment with corrosive gas?	FlexScan	June 11, 2015
16	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan	March 17, 2015
17	Is it possible to display resolution of 1920 x 1080 wit…▼ Is it possible to display resolution of 1920 x 1080 without scaling?	FlexScan	February 5, 2015
18	Is it ok to setup the monitor on painted surface?	FlexScan	January 20, 2015
19	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	FlexScan	May 26, 2015
20	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan	January 5, 2015

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